ck499 Privacy Policy

ck499 operates an online casino and betting platform for users in Bangladesh. We collect certain personal information to provide our services. The purpose of this privacy policy is to inform you about what information we collect, how we use it, and what steps we take to protect your information.

This policy applies to all services on the ck499.cam website, the mobile-optimized version, and all related services. If you disagree with any term of this policy, please stop using our platform and contact us at [email protected].

2.1 Information Provided at Registration

When you create an account on ck499, the information you provide may include:

• Full name
• Email address
• Date of birth (for age verification)
• Mobile number (for account verification only)
• Preferred currency and payment method (bKash, Nagad, Rocket, Upay, etc.)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identity (Device ID)
• Browser type and version
• Operating system information
• Page visit time and date
• Cookie and session data
• Referral source (which site or link you came from)

2.3 Financial Transaction Information

To process deposits and withdrawals, we store information about transaction amounts, payment methods, and the time and date of transactions. We never store your full bank account number or your bKash/Nagad PIN.

2.4 Gaming Activity Information

Information about your gaming history, bet amounts, win/loss records, and time spent active on the platform is stored to ensure responsible gaming and to maintain platform security.

3.1 Service Delivery and Operations

We use your information to:

• Create and manage your account
• Complete deposit and withdrawal processes
• Keep gaming services running without interruption
• Provide bonuses and promotional offers
• Verify your identity (KYC process)

3.2 Security and Fraud Prevention

We use the information we collect to ensure the security of the ck499 platform. This includes detecting suspicious transactions, preventing multiple account management, and following anti-money laundering (AML) policies.

3.3 Ensuring Responsible Gaming

We monitor your gaming activity to identify the risk of excessive gambling and to provide support when needed. To learn more about responsible gaming, visit our Responsible Gaming page.

3.4 Improving Customer Service

Our 24/7 Bengali live chat support team can view your account and transaction information to help resolve your issues. This information is used solely to improve service quality.

3.5 Communication and Notifications

With your consent, we may send important account notifications, promotional offers, and service-related information to your email. You may request to stop receiving these notifications at any time.

4.1 What Are Cookies

Cookies are small text files stored in your browser. The ck499 platform uses cookies to function properly and to improve your experience.

4.2 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and security.
• Functionality Cookies: For remembering your preferred language and settings.
• Analytics Cookies: For generating platform usage statistics (all data is anonymous).
• Marketing Cookies: For showing relevant advertisements based on your consent only.

4.3 Cookie Control

You can disable cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some features of our service to not work properly.

5.1 Information Sharing Policy

ck499 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited situations:

• Payment Processors: With payment partners such as bKash, Nagad, Rocket, Upay, and bank transfers to complete transactions.
• Game Providers: With providers such as Pragmatic Play, Spribe, JILI, and PG Soft to maintain the gaming experience properly.
• Technology Partners: Technology companies that manage the site's infrastructure and security services.
• Legal Obligations: In the case of a court order or a legitimate request from a regulatory authority.

5.2 Third-Party Responsibilities

We only work with third parties who comply with appropriate data protection standards and are bound by a confidentiality agreement with us. They may use information only to provide the specific services agreed upon.

6.1 Technical Security

ck499 uses industry-standard technology to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Server Security: Our servers operate in secure data centers.
• Access Control: Only authorized staff can access personal information.
• Regular Audits: Our security systems are regularly tested and updated.

6.2 Password and Account Security

We use password hashing technology to ensure the security of your account. No staff member has the right to know or ask for your password. If anyone asks for your password, please notify us immediately at [email protected].

6.3 Response to Data Breaches

If your information is compromised for any reason, we will notify you by email as soon as possible and take the necessary corrective steps.

7.1 Information for Active Accounts

While your account is active, we retain all your information. This is necessary to provide services and maintain account history.

7.2 After Account Closure

Even after you close your account, we may retain certain information for a set period for legal obligations, dispute resolution, and fraud prevention. After this period ends, that information will be securely deleted.

7.3 Transaction Records

Financial transaction records may be retained for a longer period in accordance with regulatory requirements. However, these records are kept strictly protected in encrypted form.

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We are obliged to provide that information within 30 (thirty) business days.

8.2 Right to Correct Information

If there is any incorrect or outdated information in your profile, you may contact us to have it corrected. We will make the necessary corrections within a reasonable time.

8.3 Right to Stop Marketing Communications

If you no longer wish to receive our promotional emails or notifications, you may write to us at [email protected] at any time. Processing this request may take up to 7 (seven) business days.

8.4 Right to Delete Account

You may request to close your ck499 account. However, due to legal or regulatory obligations, some information may need to be retained for a set period, as mentioned in Section 7.

9.1 Age Verification Policy

ck499 is strictly committed to protecting minors from online gambling. Our platform is for users aged 21 and above only. Age verification at the time of registration is mandatory.

We do not knowingly collect any information from persons under 18 years of age. If it comes to our attention that a minor has created an account, we will immediately close that account and delete all related information.

10.1 Notice of Changes

ck499 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will send advance notice to your registered email and note the date of the update on this page.

10.2 Meaning of Continued Use

If you continue to use the ck499 platform after a policy change, it will be assumed that you have consented to the updated policy. Therefore, please read carefully after receiving notice of any policy change.